FAQ
ORDER CANCELLATION AND RETURN
You can cancel your order if it has not yet been processed, i.e. it is still marked with the status ‘in processing’ or ‘awaiting payment’. To do so, you must contact Goovi's customer service department by filling in the form at the following link https://www.goovi.com/en/customer-service/contacts or by telephone from Italy on the toll-free number 800 087 573, Monday to Friday, from 9.30 a.m. to 5.30 p.m. The cost is free of charge from the fixed network and from the national mobile network; from abroad on +39 06.30.03.3950. Rates vary depending on the operator and the country you are calling from.
See full terms and conditions at: https://www.goovi.com/en/legal-area/terms-and-conditions If payment has already been made when you cancel your order, you must contact Goovi customer service to request a refund.
The deadline for cancelling an order is a maximum of 14 days after the date of receipt of the products. To register the cancellation of your order, you must formalise your request by filling in the form at the following link https://www.goovi.com/en/customer-service/contacts. More information can be found at https://www.goovi.com/en/legal-area/terms-and-conditions (item Free cancellation right). Shipping costs are borne by the customer. You can opt for the product collection service by express courier, directly to the address indicated by the customer, at a cost of €7.00 for Italy, and €18.00 for all other European countries, which will be deducted from the total amount of the return.
In the event of a partial return of an order, please contact Goovi's customer service department by filling in the form at the following link https://www.goovi.com/en/customer-service/contacts or by telephone from Italy on the toll-free number 800 087 573, Monday to Friday, from 9:30 am to 5:30 pm. The cost is free of charge from the fixed network and from the national mobile network; from abroad on +39 06.30.03.3950. Rates vary depending on the operator and the country you are calling from. We would like to remind you that, as specified in the Terms and Conditions of Sale, available at https://www.goovi.com/en/legal-area/terms-and-conditions, in this case shipping costs are the responsibility of the customer. You can choose to have the product picked up by express courier, directly at the address indicated by the customer, at a cost of €7.00 for Italy and €18.00 for all other European countries, which will be deducted from the total amount of the refund.
Goovi supplements have a minimum expiry date of 60 days.
COSTS AND SHIPPING OF MY ORDERS
Upon confirmation of your order you will receive a message with a link to your order tracking page in your email.
For Italy, the cost of sending an order is € 4.00. Orders with a value over € 49.90 have no shipping cost. For all other European countries see the link https://www.goovi.com/en/customer-service/shipments
The delivery time is 3 to 5 working days from the date of payment confirmation. This deadline does not apply to deliveries to islands. No deliveries are made on Saturdays, Sundays or public holidays and outside the national territory.
No, this is not essential. Registration entitles you to exclusive benefits.
You can contact Goovi's customer service by filling in the form at the following link https://www.goovi.com/en/customer-service/contacts or by telephone from Italy on the toll-free number 800 087 573, Monday to Friday, from 9:30 to 17:30. The cost is free of charge from the fixed network and from the national mobile network; from abroad on +39 06.30.03.3950. Tariffs vary depending on the operator and the country you are calling from.
We ask you to always check the integrity of the packaging you receive. In the event of anomaly or damage to the package, you can choose to accept the order and sign the receipt document by post, inserting the phrase ‘OIL ON RESERVE’. This will make it easier and faster to process any refund for damage attributable to transport. You may also refuse the delivery. The claim must be made directly to the courier and then reported to Goovi's customer service department by filling out the form at the following link https://www.goovi.com/en/customer-service/contacts. In this case, the replacement and return costs will be our responsibility. If no damage to the packaging is identified and the product is found to be damaged after opening, please contact Goovi customer service by filling out the form at the following link https://www.goovi.com/en/customer-service/contacts. We ask that you state the order number in the email and detail the damage found, attaching photos of the damaged product. You will then be contacted by Goovi customer service to follow the process of replacing the product or refunding its value.
We recommend that you contact Goovi's customer service department by filling in the form at the following link https://www.goovi.com/en/customer-service/contacts or by telephone from Italy on the toll-free number 800 087 573, Monday to Friday, from 9.30 am to 5.30 pm. The cost is free of charge from the fixed network and from the national mobile network; from abroad on +39 06.30.03.3950. Rates vary depending on the operator and the country you are calling from, indicating the order number and attaching a photo of the product received. You will then be contacted to follow up on the replacement of the product or a refund of the value.
Goovi's privacy policy is available for review at any time at https://www.goovi.com/it/area-legale/privacy-policy.
You can request delivery to a residential or business address as indicated at the time of your order. Deliveries occur during working hours from Monday to Friday, excluding public holidays.
You will receive a confirmation email as soon as your order leaves our warehouse. It is necessary for someone to be present at the delivery location to receive the order and sign the relevant documentation. If no one is present at the delivery address, two more delivery attempts will be made, and if this fails, the carrier will forward the order to the local warehouse where it will remain for up to 5 working days before returning to our warehouse. For further information, please contact Goovi's customer service department by filling in the form at the following link https://www.goovi.com/en/customer-service/contacts or by phone from Italy on the toll-free number 800 087 573, Monday to Friday, from 9:30 am to 5:30 pm. The cost is free of charge from the fixed network and from the national mobile network; from abroad on +39 06.30.03.3950. Tariffs vary depending on the operator and the country you are calling from.
Yes, it is possible to purchase outside Italy, but deliveries are only made within Europe.
PAYMENT
Orders placed online can be paid for by credit card, debit card, PayPal and bank transfer. We accept MasterCard, Visa and American Express cards. You will not be charged until your order is ready for shipment. The charge will be made in the same currency as the prices shown on the website.
Yes, the invoice is sent by post within a maximum period of 30 days after confirmation of your order. You can also access your invoice by entering your order in your personal area. If you have problems finding your invoice, please contact Goovi's customer service department by filling out the form at the following link https://www.goovi.com/en/customer-service/contacts or by phone from Italy on the toll-free number 800 087 573, Monday to Friday, 9:30 a.m. to 5:30 p.m. The cost is free of charge from the fixed network and from the national mobile network; from abroad on +39 06.30.03.3950. Tariffs vary depending on the operator and the country you are calling from.
Yes, you can. Go to your Personal Area, and in the My Orders area, select the respective order code. In the order details you will find the various payment options.
The details you fill in for payment by credit card must match your card details. A typographical error is sufficient for the transaction to be rejected. You may have exceeded your credit limit or your card may have expired. We suggest you contact your bank in case you need further information.
Yes, enter your details and invoice request when completing your order. After the order has been completed, for tax reasons, it is not possible to change the billing information.
Yes, the https://www.goovi.com website is Goovi's official online shop. All applicable security measures are present throughout the site. Information on the security certificate and data encryption can be accessed via the padlock icon in the browser search field.